Privacy Policy


1. Introduction

This Privacy Policy explains how Auto Trade Biz, operated by Hello Benelux, collects, uses, stores, and protects personal data when you visit or make a purchase through our webshop.

We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.


2. Data Controller

The data controller responsible for the processing of personal data is:

Hello Benelux
Operating under the trade name: Auto Trade Biz
Email: info@autotradebiz.com
Chamber of Commerce (KVK): 98896261
VAT number: NL005360564B81
Registered in the Netherlands


3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment and transaction details (processed securely by third parties)
  • IP address and browser/device information
  • Order history and customer communication
  • Any information you voluntarily provide via contact forms or email

We do not intentionally collect special categories of personal data (such as health or biometric data).


4. Purposes and Legal Basis for Processing

We process personal data only when legally permitted and for the following purposes:

  • To process and deliver orders
  • To manage payments and refunds
  • To provide customer support and respond to inquiries
  • To comply with legal and tax obligations
  • To improve our website and services
  • To prevent fraud and ensure platform security

The legal bases for processing include:

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Consent (where applicable)


5. Payment Processing

Payments made through our webshop are processed securely by Shopify and its integrated payment providers. We do not store full payment card details on our own servers.

Payment providers process personal data in accordance with their own privacy policies and GDPR obligations.


6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.

Cookies may be used for:

  • Website functionality
  • Analytics and performance monitoring
  • Security and fraud prevention

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

For more information, please refer to our Cookie Policy (if applicable).


7. Data Sharing with Third Parties

We only share personal data with third parties when necessary, including:

  • Shipping and logistics partners
  • Payment service providers
  • IT and hosting providers (such as Shopify)
  • Legal or tax authorities when required by law

All third parties are required to process personal data securely and in compliance with GDPR.


8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law (e.g. tax and accounting obligations).


9. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right to access your personal data
  • Right to rectification of incorrect data
  • Right to erasure (“right to be forgotten”), where applicable
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise your rights, please contact us at info@autotradebiz.com.


10. Security Measures

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration.

Our webshop operates on Shopify, which applies industry-standard security measures to protect customer data.


11. International Data Transfers

Personal data may be processed or stored outside the European Economic Area (EEA) by service providers such as Shopify. In such cases, appropriate safeguards are in place to ensure GDPR-compliant protection of your data.


12. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

In the Netherlands, this is the Autoriteit Persoonsgegevens.


13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. The most recent version will always be published on our website.


Last updated: 16 December 2025